Shipping & Delivery Policy

Delivery inspection and damage reporting

Due to the weight and nature of our products, we ask customers to open their packages and carefully inspect both the outer packaging and the product within 5 days of delivery.

If any damage is identified, please contact Jerry Kitchen promptly and provide clear photos of the packaging and damaged product. This allows us to investigate and submit any necessary claims to the courier company within their required 7-day timeframe.

This inspection request does not affect your rights under the Consumer Guarantees Act.